PRIVACY POLICY

Friday, April 4, 202545.700 views

PRIVACY POLICY

- Purpose and Scope of Collection+ Purpose of Information Collection: We only collect personal information that is necessary for the following purposes:

Orders: To process issues related to your purchase orders;
Account Maintenance: To create and maintain your account with us, including loyalty programs or reward programs associated with your account;
Consumer Services, Customer Care: Including responding to your requests, complaints, and feedback;
Personalization: We may combine the collected data to build a more complete profile of a consumer, allowing us to serve you better with enhanced personalization, including but not limited to: (i) improving and personalizing your experience on the Havilandhouse e-commerce website; (ii) improving utilities and services, tailoring them to personalized needs, and developing new service concepts; (iii) providing you with recommendations and advertisements tailored to your interests.
Security: To prevent activities that destroy customer accounts or fraudulent activities impersonating customers.
Legal Compliance: Subject to the laws at any given time, we may collect, store, and provide information at the request of competent state authorities.

+ Scope of Collection:

For Sellers: Havilandhouse collects information regarding: Email address, password, full name, phone number, tax identification number/date of issue/place of issue.
For Buyers: Havilandhouse collects the following information: Full name; address; phone number; email.

- Scope of Information Use: Havilandhouse.com will use the personal information provided by Customers to perform the following:

Support Customers by answering inquiries and concerns related to the products/services they are interested in;
Provide information related to products/services, and new promotions/offers if Customers register to receive email notifications;
Prevent activities that destroy Customer accounts or fraudulent activities impersonating members;
Contact and resolve issues with Customers in special cases;
Support the customer care system, customer management, and receive feedback from users of Havilandhouse.com;
In case of legal requirements: Havilandhouse.com E-commerce Platform is responsible for cooperating to provide member personal information upon request from judicial bodies, including: the Procuracy, Courts, and Police Investigative Agencies, in connection with any legal violations committed by the Customer.

- Third Parties Authorized to Access Customers' Personal Information: Havilandhouse.com E-commerce Platform may also share Customers' personal information with the parties listed below. Personal information disclosed by Havilandhouse.com may include account identification and history, name, address, phone number, email address, or any other information deemed relevant by Havilandhouse.com:

Third parties providing general content and services (such as registration, transaction, and customer support services, or other software services to improve the website's quality and services);
Third-party service providers under contract supporting Havilandhouse.com's business operations (such as fraud investigation, bill collection, affiliate networks, reward programs, and customer support);
Other third parties whom Customers request Havilandhouse.com to send their information to (or parties Customers consent to when using a specific service).
Law enforcement agencies, other government bodies, or third parties to respond to information requests regarding criminal investigations, alleged illegal activities, or any other activities that may subject Havilandhouse.com, the Customer, or any other user on Havilandhouse.com to legal liability.
Other authorities involved in investigations of fraud, intellectual property violations, copyright infringements, or other illegal activities, as deemed necessary or appropriate by Havilandhouse.com, or under a non-disclosure agreement or as required by law.
Other business entities or investors with whom Havilandhouse.com plans to merge, collaborate, or be acquired by. In all such cases, Havilandhouse.com will require these entities to comply with this privacy policy regarding Customers' personal information.

- Retention Period: Havilandhouse.com will store the personal information provided by Customers on its internal systems during the period of service provision, or until the purpose of collection is fulfilled, or until the Customer requests the deletion of the provided information.

- Address of the Unit Collecting and Managing Personal Information:

Entity Name: HAVILAND HOUSE JOINT STOCK COMPANY
Tax Code: 0401926013
Headquarters: 193 Nguyen Van Linh, Hai Chau, Da Nang
Phone: 1900 23 23 43
Email: haviland.invest@gmail.com

- Methods and Tools for Users to Access and Edit Their Personal Data: Users have the right to access, verify, update, correct, or delete their personal data by logging into their account on Havilandhouse.com and editing their personal profile, or they can request support from Havilandhouse.com to do so. Users have the right to submit complaints regarding the unauthorized disclosure of personal information to a third party to the Administration of the Havilandhouse.com E-commerce Platform. Upon receiving such feedback, Havilandhouse.com will verify the information, explain the reason, and guide the user on how to recover and secure their account. Logging into Havilandhouse.com can be done via computers, mobile phones, or other devices with web access capabilities.

- Commitment to Personal Information Security: Users' personal information on Havilandhouse.com is committed to confidentiality in accordance with our personal information protection policy. The collection and use of user information shall only be conducted with user consent, except as otherwise provided by law or separate agreements. We commit to:

Not use, transfer, provide, or disclose user personal information to any third party without the user's consent for profit-making purposes.
In the event that the data server is attacked by hackers resulting in the loss of member personal data, Havilandhouse.com will be responsible for reporting the incident to the relevant investigative authorities in a timely manner and notifying users.
We require individuals, when registering an account and using services on Havilandhouse.com, to provide all relevant personal information and take responsibility for its accuracy, legality, and up-to-date status. The Company is not responsible for and will not resolve any complaints related to the user's rights if the provided personal information is found to be inaccurate.
Havilandhouse.com will not be held responsible for personal data leaks arising from technical errors, transmission issues, software bugs, or other errors not caused by the company.

The website establishes a personal information protection system through the following measures:

The technical team and company staff constantly monitor all operations on the website to ensure any external attacks are detected in a timely manner and prevented.
Users' personal and private information is stored in accordance with Company regulations and secured strictly under legal requirements.

- Mechanism for Receiving and Resolving Consumer Complaints Regarding Misuse or Unauthorized Use of Personal Information: When consumers discover that their personal information on Havilandhouse.com is being used for the wrong purpose or beyond the disclosed scope, they may submit complaints to HAVILAND HOUSE JOINT STOCK COMPANY via:

Hotline: 1900 23 23 43
Email: haviland.invest@gmail.com
Postal Mail or Direct Submission at Headquarters: 193 Nguyen Van Linh, Hai Chau, Da Nang