About Haviland House
ABOUT HAVILAND HOUSE
Haviland House Haviland House is a pioneering company in the operation of short-term and long-term accommodation models in Vietnam, particularly in the Da Nang market. Through more than a decade of development, Haviland has created and affirmed its mark in the field of accommodation and resorts, with a system of more than 20 hotels and over 700 rooms spanning from Da Nang to Hoi An.
With a team of highly experienced professionals and an operating philosophy of “Following our guests – Reaching their hearts,” we continuously strive to enhance service quality, delivering exceptional experiences to our guests while increasing property value and optimizing business performance for our partners and investors.
With practical experience and deep market insight, Haviland is committed to accompanying investors in the operation and management of accommodation facilities under a profit-sharing model, aiming for sustainable growth and long-term value for both parties.
CORE IDEAS HAVILAND HOUSE
1 - NEARLY PERFECT CUSTOMER SERVICE QUALITY
All customer service commitments from Haviland House are always carried out at the highest level.
Always innovate, create and develop service quality and products to bring a near-perfect customer service experience.
2 - FOCUS ON DEVELOPING HAVIERS
All policies on developing and training Havi people, compensation and bonus policies are aimed at increasing the wealth of employees. Wealth means: Wealth in knowledge, experience, work attitude, ethical lifestyle and ultimately increasing income.
3 - THE ORGANIZATION MUST BE STRONG
Every member of the company - Havier always looks towards the company, together building a strong organization, existing and developing over time.
CULTURE OF COMMITMENT
CULTURE OF CRITICISM FOR CONSTRUCTION
WOLF-LIKE COLLABORATIVE CULTURE
OWL CULTURE
PROFESSIONAL ETHICS HAVILAND HOUSE
1. Havier must be absolutely HONEST - TRANSPARENT - CLEAR in all situations and circumstances with the ORGANIZATION, COLLEAGUES, CUSTOMERS AND PARTNERS.
2. Havier must be absolutely LOYAL and committed to only one job during his/her working time at Haviland House.
3. Havier must be imbued with CORE IDEOLOGY and consider those ideas to be the core values during his/her working time at Haviland House.
4. RESPECT THE LAW - RESPECT INTERNAL HOUSEHOLDS - RESPECT PERSONALITY:
Live and work according to the law
Always comply with all Haviland House regulations at the highest level
Train and develop personal capacity
5. CUSTOMER SERVICE QUALITY is the lifeblood of Havier and Haviland House Organization.
