Terms and Policies

Payment Policy

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Commitment to information security

Thank you for visiting and using the services of havilandhouse.com. We respect and commit to keep your private information confidential. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of buyers and service users. Protecting personal information and building trust for customers is a very important issue for us. Therefore, all your personal information will be kept absolutely confidential and support customers in the best way.

We are committed to protecting the privacy of customers using the service
havilandhouse.com collects customer information in an overview and the situations customers are facing that need to be resolved. This information helps us determine what is most beneficial to you, and how we can continually create a better experience for you. We do not disclose your personal information to any outside individuals or organizations, except with your permission when necessary.

We respect and are committed to protecting your privacy. Please read the Consumer Privacy Policy below to better understand the commitments we make to respect and protect the rights of visitors. Protecting your personal information and building your trust are very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect information that is necessary for the purchase transaction.

CONSUMER PERSONAL INFORMATION PROTECTION POLICY

Consumers or Customers will be required to fill in all information according to the information fields in the form available on the Website havilandhouse.com such as: Full name, address (home or office), email address (company or personal), telephone number (mobile, home or office), credit card details (such as credit card type and number, CVC code, expiration date, cardholder name) and to the extent possible, options... This information is required to place and complete the Customer's online order (including sending an order confirmation email to the Customer).

• About cookies and web beacons: Cookies are data folders that are temporarily or permanently stored on the Customer's computer hard drive. Cookies are used to authenticate, track sessions (maintain state) and maintain specific information about the use and users of the havilandhouse.com Website, such as preferences for the website or information about their electronic shopping cart. Cookie folders may also be placed on the Customer's computer by advertising service companies that have signed a contract with havilandhouse.com for the above purposes and the data collected by these cookies is completely anonymous. If the Customer does not agree, the Customer can delete all cookies already on his computer's hard drive by searching for folders with "cookie" in their names and deleting them. In the future, the Customer can edit the options in his browser so that (future) cookies are blocked; Please note that: If you do so, the Customer may not be able to use the full features of the havilandhouse.com Website. For more information about (and how to opt out of) cookies, please visit www.allaboutcookies.org
• Web Beacons: These are small strings of software code that represent a request for a graphic image on a web page or email. There may or may not be a visible graphic image associated with the web beacon, and the image is typically designed to blend into the background of the web page or email. Web beacons may be used for purposes such as: reporting website traffic, visitor counts, advertising audits and reporting, and personalization. The web beacons used by havilandhouse.com only collect anonymous data.

1/ PURPOSE OF COLLECTING PERSONAL INFORMATION OF CONSUMERS

Providing services to Customers and managing and using personal information of Consumers for the purpose of managing the database of Consumers and promptly handling arising situations (if any).

2/ SCOPE OF USE OF PERSONAL INFORMATION

The website havilandhouse.com uses the information provided by Consumers to:

• Providing services to Consumers
• Sending notifications about information exchange activities between Consumers and havilandhouse.com
• Preventing activities that destroy, appropriate the Consumer's user account or activities that impersonate Consumers;
• Contacting and resolving complaints with Consumers;
• Confirming and exchanging information about Consumer transactions at havilandhouse.com
• In case of request from competent state management agency.

3/ PERSONAL INFORMATION STORAGE PERIOD

There is no time limit except in the case where the Consumer sends a request for cancellation to the Management Board or the Company dissolves or goes bankrupt.

4/ PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO CONSUMER'S PERSONAL INFORMATION

The Consumer agrees that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

• Management Board.
• Third parties with integrated services with the havilandhouse.com Website
• Event organizers and sponsors
• Competent state agencies in case of request as prescribed in the operating regulations
• Market research companies
• Financial and legal advisors and auditing companies
• Complainants who prove the violation of the Consumer
• At the request of competent state agencies

5/ ADDRESS OF THE INFORMATION COLLECTION AND MANAGEMENT UNIT

• HAVILAND JOINT STOCK COMPANY
• Address:
  
  • Head office: 29 Yen Bai, Hai Chau, Da Nang
  • Branch 1: 368 Nguyen Phuoc Lan, Cam Le district, Da Nang city
  • Branch 2: 05 Huynh Thuc Khang, Hai Chau district, Da Nang city
  • Branch 3: 05 An Nhon 12, Son Tra district, Da Nang city
  • Branch 4: 180-182 Tran Bach Dang, Ngu Hanh Son, Da Nang
• Phone: 1900 2323 43
• Email: dichvukhachhang@havilandhouse.com

6/ MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND EDIT THEIR PERSONAL INFORMATION

Consumers have the right to check, update, adjust or cancel their personal information by logging into the havilandhouse.com Website and editing personal information or requesting the Management Board to do so.

Consumers have the right to send complaints about the disclosure of their personal information to a third party to the Management Board. Upon receiving these responses, havilandhouse.com. will reconfirm the information, must be responsible for answering the reason and instructing the Consumer to restore and secure the information.

Forms of receiving Consumer complaints:

• By email: dieuphoivien@havilandhouse.com
• By phone: 0814718555

7/ COMMITMENT TO PROTECTING CONSUMER PERSONAL INFORMATION

The personal information of Consumers on the havilandhouse.com Website is committed by the Management Board to be kept absolutely confidential according to the personal information security policy posted on the havilandhouse.com Website. The collection and use of each Consumer's information is only carried out with the consent of the Consumer, except in cases where the law provides otherwise and this regulation.

Do not use, transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except in cases specified in this regulation or the provisions of law.

In case the information storage server is hacked, leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the authorities to promptly investigate and handle the matter, and at the same time notify the Consumer about the incident.

Absolutely secure all online transaction information of the Consumer, including accounting invoice information and digitized documents in the level 1 secure central data area of ​​havilandhouse.com.

8/ MECHANISM FOR RECEIVING AND HANDLING COMPLAINTS RELATED TO CONSUMER INFORMATION

When discovering that their personal information is being used for the wrong purpose or scope, the Consumer shall send a complaint email to email: dieuphoivien@havilandhouse.com or call 0814718555 to complain and provide evidence related to the incident to the Management Board. The Management Board commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.