Prestigious hotel management and operation company Haviland House

Monday, December 16, 2024

The strong development of the tourism industry has contributed to the emergence and development of hotel chains around the world. In which, hotel operations management plays a key role, determining the success and building reputation for each brand. So how to operate a hotel effectively? What does hotel management include? All of these questions have been answered by Haviland House in the following article. Let's find out now!

1. What is hotel operations management?

Hotel operations is the supervision and coordination of different tasks to ensure the hotel operates effectively and smoothly. Operations management work will vary depending on the type of hotel. Large hotel chains will need to be operated differently from independent hotels or boutique hotels. The following are the main areas and scope of hotel management activities:

Front Desk: Manages guest check-ins, check-outs, reservations, and provides information and assistance.
Food and Beverage Services: Oversees food and beverage services, including restaurants, bars, banquets, and room service.
Management: Coordinates the overall operations of the hotel, ensuring efficiency, quality, and guest satisfaction.
Finance: Handles financial matters, budgets, and revenue management to achieve optimal profitability.
Sales & Marketing: Promotes the hotel, attracts guests, and manages reservations through effective sales and marketing strategies.
Customer Service: Focuses on guest satisfaction, addressing needs, and resolving issues to provide a positive experience.
Recruitment and Training: Manages staff recruitment, training, and development to maintain service standards.
Housekeeping and Maintenance: Ensure cleanliness, safety and maintenance of facilities to meet guest expectations.
Conferences and Events: Plan and organize conferences, meetings and events, catering for business and social gatherings.

Hotel management is a key activity to ensure the hotel operates smoothly and efficiently

2. Who is responsible for hotel management?

In many hotels, the General Manager will take on the role of operations manager due to the overlapping nature of many responsibilities. In addition, many large hotels will often hire professional managers to oversee more complex operations. However, due to the increasing complexity of hotel operations management, many investors choose to use the services of professional operators.

3. Why should you hire a professional hotel management unit?

The Vietnamese hotel and tourism market is currently fiercely competitive, forcing businesses in the industry to constantly innovate to meet the increasing demands of tourists. At this time, choosing the right management method is a key factor affecting the operational efficiency and success of hotels. Many investors have chosen to self-manage hotels with the desire to save operating costs, but this option has many potential limitations such as lack of experience in handling situations, difficulties in promotion and marketing, etc.

With the limitations of self-management, hiring professional hotel management units is being chosen by many investors and businesses for the following reasons:

High expertise: Professional management units all have a team of experienced staff, understand the market and are able to apply effective strategies to attract customers. Thanks to that, these units will help hotels optimize revenue and profits.
Wide network: Thanks to owning a wide network of partners and customers, professional operators will be able to help hotels access many potential markets, attracting a stable number of customers.
Minimize risks: With extensive expertise and experience, management units will be able to effectively manage risks, helping hotels operate stably and minimizing losses due to objective factors.
Save time and resources: When hiring a professional operator, hotel owners can focus on other investment activities instead of spending time and resources on complex management work. In addition, hiring a professional operator also helps investors save costs compared to self-managing the hotel by negotiating better prices with service providers, while optimizing the use of human resources and resources.

The person responsible for operating the hotel is usually a general manager or professional manager

3. Why should you hire a professional hotel management unit?

With the limitations of self-management, hiring professional hotel management units is being chosen by many investors and businesses for the following reasons:

High expertise: Professional management units all have a team of experienced staff, understand the market and are able to apply effective strategies to attract customers. Thanks to that, these units will help hotels optimize revenue and profits.
Wide network: Thanks to owning a wide network of partners and customers, professional operators will be able to help hotels access many potential markets, attracting a stable number of customers.
Minimize risks: With extensive expertise and experience, management units will be able to effectively manage risks, helping hotels operate stably and minimizing losses due to objective factors.
Save time and resources: When hiring a professional operator, hotel owners can focus on other investment activities instead of spending time and resources on complex management work. In addition, hiring a professional operator also helps investors save costs compared to self-managing the hotel by negotiating better prices with service providers, while optimizing the use of human resources and resources.

Hiring a professional hotel management unit will bring many benefits to investors

4. Haviland House - The leading prestigious hotel management and operation unit

Haviland House is proud to provide professional management and operation services for buildings and hotels, helping investors optimize profits and build sustainable values. In addition, Haviland House also understands that not all investors have the time and resources to manage hotels themselves. Therefore, our company has provided a full management service, helping investors solve all problems related to hotel operations, from recruiting staff, training, financial management, maintenance, etc. Thanks to that, investors can devote all their time and enthusiasm to other important tasks, promoting the overall development of the business.

In particular, when using Haviland House's hotel operation services, investors and businesses also receive the following benefits:

Commit to achieving over 75% room occupancy, even in low season.
International standard processes bring professionalism in the operating structure.
Dynamic Sales & Marketing team, knowledgeable about the market.
Professional and effective OTAs setup service.
Diverse and rich customer care program.
Save time and effort for investors.
Clear and transparent costs and revenues, helping investors easily control and balance costs in a planned manner.
Save costs, put the operating system into a framework.
Ensure KPIs of sales and profits for the hotel according to the plan set out from the beginning.

Haviland House - Professional hotel management and operation company

In addition to management services, promoting hotel brands through social networking sites or websites, Haviland House provides setup packages, operating OTA channels to increase profits. Currently, there are more than 20 hotel buildings that have cooperated with OTAs with Haviland House, such as:

Animor Green - Son Tra, Da Nang
Pharaoh Boutique - Son Tra, Da Nang
Gold Boutique - Thanh Khe, Da Nang
Quang Minh Riverside - Son Tra, Da Nang
Seahorse Signature - Hai Chau, Da Nang
Seaforest Hotel - Son Tra, Da Nang
Seahorse Tropical - Hai Chau, Da Nang
MK Hotel - Ngu Hanh Son, Da Nang
Lantana Boutique - Son Tra, Da Nang
Quoc Cuong Center - Hai Chau, Da Nang
Gold Hotel - Hai Chau, Da Nang
...

Contact Haviland House now for free consultation and experience professional hotel management services!

Contact information:

Hotline: 1900 232343
Address: 29 Yen Bai, Hai Chau District, Da Nang City
Email: dichvukhachhang@havilandhouse.com
Fanpage: https://www.facebook.com/havilandhouse
Website: https://havilandhouse.com/

Hiring a support unit or self-managing the hotel is an important decision that affects the success of each project. Therefore, investors and businesses need to be careful in choosing a suitable hotel operation plan. With a team of professional, enthusiastic and dedicated staff, Haviland House is confident that it will provide high-quality hotel management services, meeting all the needs of customers. Therefore, if you are interested in our company's services, please contact the information above for more detailed advice!

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